Next Steps
If you scored 3 or higher, start by tracking actual hours spent on the flagged tasks for two to four weeks rather than relying on estimates. This gives you real numbers instead of impressions.
Multiply the hours by loaded staff cost to get a monthly figure, then add the cost of rework caused by errors you identified above. That total is your baseline case for change.
From there, rank the flagged processes by combined time cost and error frequency, and address the highest-scoring one first rather than attempting a full overhaul. This sequencing gives you a measurable early win, a defensible number for leadership, and a clear basis for evaluating any automation approach against what manual processing is actually costing you today.